Orders
How do I track my order?
How do I track my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
How do I cancel my order?
How do I cancel my order?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Why is my order on hold?
Why is my order on hold?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
What happens if my item is backordered?
What happens if my item is backordered?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Payment & Financing
What forms of payment do you accept?
What forms of payment do you accept?
We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.
Do you offer financing?
Do you offer financing?
Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).
Will I be charged sales tax on my order?
Will I be charged sales tax on my order?
Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).
How do I apply for tax-exempt status?
How do I apply for tax-exempt status?
Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).
When will my credit card be charged?
When will my credit card be charged?
Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).
When do Focus Gift Cards expire?
When do Focus Gift Cards expire?
Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).
When will I be charged for my pre-order item?
When will I be charged for my pre-order item?
Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).
Shipping
How can I obtain an estimated date of delivery?
How can I obtain an estimated date of delivery?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
If I place my order today will it ship the same day?
If I place my order today will it ship the same day?
Refunds are processed within 7 days from when we receive the item(s).
I still have not received confirmation that my order has shipped. Why would shipping be delayed?
I still have not received confirmation that my order has shipped. Why would shipping be delayed?
Refunds are processed within 7 days from when we receive the item(s).
If one item is out of stock, will it prevent my entire order from shipping?
If one item is out of stock, will it prevent my entire order from shipping?
Refunds are processed within 7 days from when we receive the item(s).
Can I change my shipping address or shipping method after placing my order?
Can I change my shipping address or shipping method after placing my order?
Refunds are processed within 7 days from when we receive the item(s).
Do you ship outside the U.S.?
Do you ship outside the U.S.?
Refunds are processed within 7 days from when we receive the item(s).
Returns
How do I return an item?
How do I return an item?
Refunds are processed within 7 days from when we receive the item(s).
Will I receive a full refund when I return an item?
Will I receive a full refund when I return an item?
Refunds are processed within 7 days from when we receive the item(s).
How many days do I have to make a return?
How many days do I have to make a return?
Refunds are processed within 7 days from when we receive the item(s).
My item was damaged in transit. How do I place a return?
My item was damaged in transit. How do I place a return?
Refunds are processed within 7 days from when we receive the item(s).
There’s an issue with my order, what should I do?
There’s an issue with my order, what should I do?
Refunds are processed within 7 days from when we receive the item(s).
Can I exchange an item?
Can I exchange an item?
Refunds are processed within 7 days from when we receive the item(s).
If I ordered a kit, do I have to return all the items?
If I ordered a kit, do I have to return all the items?
Refunds are processed within 7 days from when we receive the item(s).
I ordered a product that included a free item. I’d like to return it, do I need to return the free item as well?
I ordered a product that included a free item. I’d like to return it, do I need to return the free item as well?
Refunds are processed within 7 days from when we receive the item(s).
Do you offer repairs?
Do you offer repairs?
Refunds are processed within 7 days from when we receive the item(s).
What is your return policy?
What is your return policy?
Refunds are processed within 7 days from when we receive the item(s).
Discounts & Rebates
I recently purchased a product that is now on rebate. Can I get a price adjustment?
I recently purchased a product that is now on rebate. Can I get a price adjustment?
Refunds are processed within 7 days from when we receive the item(s).
A competitor is selling an item for a lower price, will you match it?
A competitor is selling an item for a lower price, will you match it?
Refunds are processed within 7 days from when we receive the item(s).
Do you offer discounts for students and teachers?
Do you offer discounts for students and teachers?
Refunds are processed within 7 days from when we receive the item(s).
What is a mail-in rebate?
What is a mail-in rebate?
Refunds are processed within 7 days from when we receive the item(s).
Is there a limit to the quantity of one item I can order?
Is there a limit to the quantity of one item I can order?
Refunds are processed within 7 days from when we receive the item(s).